[micaheljcaboose]

2 weeks ago I sent in my HP dv6324us laptop in for repair because the networking controller stopped working. The warranty went out sometime last year. I was able to send it in because my problem/model was under an extended thing I found on their website.

I got it back about a week ago and there were a bunch of scratches on the top of it. I called and complained, so they sent me a box. But I didn't want to be without computer for a week for something minor/cosmetic.

This morning my computer screen started having a flickering line going across it. A crack that appears and disappears at random times. So I call HP, after talking to some indian guy I couldn't understand, he says it will cost 400 bucks to repair. When it is HP's fault for their crappy handling of my computer while in their facilities.

I guess i'm just pissed and wanted to rant. Any comments?

[panda51]

File a lawsuit k.........................................

[pycomonkey]

Tell them you have no legs and you need someone to come and fix it. If some one comes open the door and bitch slap'em.

[micaheljcaboose]

I'm calling again




blahblahblahblahblahblahblah

[sweetdreams]

call them again and hope for a differnet person and say you received it broken or the ups damaged it

[micaheljcaboose]

Thats what I did. But there are no managers to talk to. So they will call me back in the morning.

[Slashmolder]

My rant: I had to send my laptop in due to a broken network controller. They at first told me to box it myself. I paid $20 to package it then they told me they were gonna send their own box and don't want mine. I send it to them. When I get it back 2 weeks later it's missing all the rubber stoppers off the bottom which kept it from sliding. It made it a real pain to use. It also had a lot of new scratches on the screen.

My brother split a very small amount of pepsi on the keyboard. I instantly turned off my computer and flipped it upside down. I then took apart my laptop and cleaned all the pepsi out of the keyboard. The computer worked for like a week. After that it randomly shut off and stopped working. I called HP said it wouldn't turn on and sent it in again. They told me it was under warranty and I would get it back on july 2nd. Then today I got woken up (early but I forget how early) by them calling me to tell me that actually it would cost $800 to fix it because the entire thing was fried. They detected a small amount of soda on the computer so they assumed it was caused by damage from that.

I swear I couldn't have split more than an ounce of pepsi and I'm sure I got almost everything. There is no way it fried the entire computer a week after it was done HP is just stupid. I never am going to buy from them again.

SexySugarMan also had a bad experience with HP in her past so I really don't think they have good support.

[sean]

u need to call about 5 times and complain each time and act like ur super pissed and really mad because one rep says one thing and they say another. Once u have all the calls done call one last time as a giant complaint sayin this rep said one thing....make it sound like u have been through major hell (sorta like what infomercials do to make the product look like its savin u from all this hard work when really u just have to grab a paper towel and whipe the mess up). Trust me on this one.

Also if they dont do ne thing about it open a ticket for the higher up boss to call u. i got a lady 1 time and my dv6000 was out of warranty and i bitched sayin the reps werent understandable and i dont wanna send my laptop back again and have even more stuff broke.....pretty much make ur story rock solid and u will get a brand new machine. U gotta do it right though but its possible. they gave me a dv9000 when my 6000 crapped out. Good luck and do not take no for an answer just keep callin.


Also its not a matter of good support. every big company outsources their calls to customer support to india. it saves them money and bein a customer that cant understand whats said make u wanna hang up makin it to where u wont wanna call for support. U can easily ask for a US CS agent but u have to have the balls to because these people are paid to litterally say "NO" and could care less if your happy or not and are 100% willin to tell u to fuckoff lol.

[micaheljcaboose]

That sucks man. I think i'm only getting dell or Acer from now on. Or some other brand, that I don't even know. But hopefully a MacBook Pro if possible.

@sean:
You actually got a new computer? I hope I do. They said I will get a call from a manager sometime tomorrow. I'll bitch about not wanting to send it in too. Thanks for the idea.

[sean]

Originally Posted by micaheljcaboose

That sucks man. I think i'm only getting dell or Acer from now on. Or some other brand, that I don't even know. But hopefully a MacBook Pro if possible.

@sean:
You actually got a new computer? I hope I do. They said I will get a call from a manager sometime tomorrow. I'll bitch about not wanting to send it in too. Thanks for the idea.

Ya dude i got a brand new one. U gotta make it sound good. complain about the problems with it and throw in past issues and pretty much imply that u have dealt with this thing wayyyyy too long and dont think u should have to send in the laptop again because everytime u do it doesnt get repaired and comes back in worse shape then before.

[micaheljcaboose]

Sweet. What was the difference in specs between the two? Because I have a complete basic computer. 1GB ram (upgraded to 2.5), 120gb HDD. Basically the stock computer from 3 years ago.

[Slashmolder]

The dv9000 was the one I had. 1.8 GHz dual core, 160gb HD, 2gigs of ram, GeForce Go 6150 gfx card.

[micaheljcaboose]

I hate that gfx card so much. I have it, it's terrible.

[b4n3]

Buy a dell next time, they make good laptops and have far better service/support

[micaheljcaboose]

That's my plan. I don't want another HP.

[Paint]

I'd go with Asus. I dropped mine from like 6ft onto a hard surface floor and broke it, called them up and told them I dropped it, and they fixed it at no charge. Also accidently covered up the vent and made it overheat and fry my hdd, they replaced it at no charge also. I'm diehard Asus now

[micaheljcaboose]

Nice, I'll probably go with them or apple next time.

[panda51]

Don't go with apple... And I'm not a huge fan of dell... idk rly who to go to but apple is too overpriced

[sampppa]

My ban list:
Seagate, quatly and support
Maxtor, quatly
Fujitsu, support
HP, quatly

[micaheljcaboose]

Yeah, my laptop has constantly had something wrong with it for about a year. One after another.

[OG Maverick]

It's the complete opposite for me. I love HPs products and their support. Much better than when I've called Dell in the past. Don't even get me stated with Gateway.

[Jason]

I just got an asus laptop, best one i've ever had. The support is good aswell.

[micaheljcaboose]

I just want someone who won't charge me for what they did. Their repair sucks, even if it is fast.

[wlindy27]

My friend's sister had to send in her laptop for some minor issues it was having. They called, got a box, shipped, and two days later got a call saying there was several major problems, that would total the cost of a new laptop. What a bunch of bs right?

[micaheljcaboose]

Yeah, money grubbing bastards.