[kiteman]

So, I finally got a new reponse from Club Live regarding hte camcorder I ordered on May 8, and received a shipping confirmation with tracking number on July 18. Yes, 7 weeks ago I got a tracking number and was told the item had shipped. Since then they have dicked me around with the standard "Please wait 8-12 weeks", or "The prize is backordered" or "We are looking into this, please be patient" e-mails. My favorite excuse was when they claimed that the prize was backordered, and that they sent me the shipping e-mail and tracking nuumber ot "reserve my prize" which was obviously ridiculous.

The last time I bugged them about this was 2 weeks ago. I got the standard "we are looking into it." e-mail. But then last night, they sent me another one saying they have started an inquiry with UPS and they should know something more within 2 weeks.

At least that is SOMETHING. Now if only they had done that in early august when it was obvious that the package was lost or stolen by either a UPS worker or a warehouse worker.

[Gibson]

wow that's pretty fucked up how they gave you a shipping email and are still telling you to wait 8-12 weeks, like someone said here once before, it's probably just sitting in a box with your name on it somewhere at the prize center somewhere

[kiteman]

Originally Posted by Gibson

wow that's pretty fucked up how they gave you a shipping email and are still telling you to wait 8-12 weeks, like someone said here once before, it's probably just sitting in a box with your name on it somewhere at the prize center somewhere

I generally avoid making accusations like this, but I really wouldn't be surprised if it was stolen. Either by someone at the warehouse or by UPS. UPS has the way out, since their system doesn't show that they ever actually received the package.

Eitherthat or it got kicked into a corner. My last e-mail that seemed to get the ball rolling complained about the fact that it was 6 weeks since the shipping e-mail, and about a month since they last said they were looking into it. They said to be patient and I replied back saying "No offense, but you are expecting an awful lot of patience on my part. The warehouse can't possibly be that big that it would take 6 weeks to locate htis. Clearly you are not trying to find it."

My biggest concern all along was that if I didn't keep at them, they would have no reason to do anything. As far as Club Live is concerned, they fulfilled my prize order. It is no longer in their "outstanding order" coloum.

But I do find it funny that the latest e-mail completely refutes their last excuse that they sent me a shipping e-mail to "reserve my prize."

[Kira]

It definitely seems something like that must have happened. Seriously, 7 weeks? That is just ridiculous, hopefully they will follow through with that email.