[UtahsFinest]

you would think for a company like microsoft you think you would get better responses ever if it is automated its like they just send out random responses
here is a copy of my email
To: Live Search Club Customer Support
Subject: Prize Status Inquiry – Live Search Club Help Request

Order Number: Edited
First let me make this clear my order has already shipped.
I haven't received my prize that was supposed to arrive on the 4th of august ups says it is out for delivery but has said that since the fourth here is
a record it hasn't arrived yet and I want to know why I haven't gotten it yet. SALT LAKE CITY, UT, US 08/04/2008 4:36 A.M. OUT FOR DELIVERY SALT LAKE CITY, UT, US 08/02/2008 1:52 A.M. ARRIVAL SCAN HODGKINS,IL, US 07/30/2008 6:35 P.M. DEPARTURE SCAN US 07/29/2008 6:38 P.M. BILLING INFORMATION RECEIVED

Here is there response
Dear Live Search Club Participant,

Thank you for contacting Live Search Club Support. Please note, processing and delivery of any prize order may take up to 12 weeks, unless it is on backorder. When your item is shipped you will receive a 2nd e-mail with tracking information.

Kind Regards,

Live Search Club Support

I've come to realize that club live customer support doesn't help you at all.

[armman]

Plainly dumb.

[killswitch]

Reply with the same or possibly even more brutal message and you will get a human lol

[bigpapidh]

I've done that 3 time complaining that I havent got my Zune and I ordered it last November, they did absolutely NOTHING except pretend to care

[wjr0025]

is that even their fault? It seemed like they shipped your prize, and it's on UPS for not getting it to you yet. although the response doesn't make sense to your question, they can't sit there and answer each email with a person. like i said, idk what you want them to do on this one.

[t00t]

Everyone gets that now lmfao.

[1stStrike]

If UPS has it, it's out of their hands. Even if you had a human respond, im sure they'd tell you to contact UPS

[t00t]

Originally Posted by 1stStrike

If UPS has it, it's out of their hands. Even if you had a human respond, im sure they'd tell you to contact UPS

It would be nice for them to even tell us if its shipped or not.

[christafa.milla]

Everyone knows microsoft doesn't reply with helpful emails, so there is no point inthis thread.

[wjr0025]

Originally Posted by t00t

It would be nice for them to even tell us if its shipped or not.

if he got the tracking information, that clearly says it's been shipped to the area, I'm pretty sure it's safe to say they shipped. Like i said, they don't have the time to respond to emails individually, just face it. It may not be the best customer support, but we're not the best customers either fellas, let's not forget that

[Kira]

Call UPS first, don't email CL. Wtf did you expect a real person to respond for?

[Lebsta]

lol i get that all the time its nothing new just their normal messages

[Shadowlink]

Don't you have the UPS tracking number if they gave you a shipping email? If so just contact UPS

[t00t]

Originally Posted by Kira

Call UPS first, don't email CL. Wtf did you expect a real person to respond for?

Hmm...thats true.

btw Kira you only use DBN bot to get all your prizes?

[LoneWolf6668]

it is a phantom shipment i have gotten the same thing the tracking is fishy it only logs 1 scan at each stop when it needs 2 scans an arrival scan and departure scan

mine got to my ups and shows out for delivery since 8*4 i called ups and they say it needs to be traced and the shipper needs to start that and they say places like this will usually send another item instead of tracing

contacted arvatousa they forwarded to club live and they are looking in to it, it has been a week now since they looked into it

[kiteman]

I have a similar situation...however, your problem has nothing to do with Club Live, so I can see why they are not being helpful. You need to contact UPS, not Club Live.

With me, I got a tracking nmber for a camcorder on July 18th. Yet it is showing Billing Information Received in the UPS tracking.

I have written Club Live at least once a week since hten, and usually they give me the standard "It is on back order" response. Today I finally blew up at them and my reply to them was something like "OK...so even though the prize is on backorder and not available, you decided to get a box...put SOMETHING in it that weighs the same amount as the camcorder, print a shipping label with my name on it, pay UPS to ship it (since UPS charges as soon as the label is printed), and send me a tracking number telling me that the camcorder was shipped. again...even though there was no camcorder?"

I repeated several times that I received a tracking number, and told that it was shipped. I even forwarded a copy of the shipping e-mail. I told them I didn't want any more canned responses and any response now should have some mention of my specific problem.

I know it won't make a difference. But it made me feel better to get it off my chest. It has been a MONTH now.

[turk645]

Originally Posted by LoneWolf6668

it is a phantom shipment i have gotten the same thing the tracking is fishy it only logs 1 scan at each stop when it needs 2 scans an arrival scan and departure scan

mine got to my ups and shows out for delivery since 8*4 i called ups and they say it needs to be traced and the shipper needs to start that and they say places like this will usually send another item instead of tracing

contacted arvatousa they forwarded to club live and they are looking in to it, it has been a week now since they looked into it

Is this an example of a phantom shipment?



If so then i got it also:thumbdown:

[kiteman]

Originally Posted by turk645

Is this an example of a phantom shipment?



If so then i got it also:thumbdown:

What is wrong with that? It departed Columbus yesterday and hasn't been scanned at its newest location. Being that it is the weekend, there is nothing strange about this.

There is nothing strange at all about the tracking that you provided.

[turk645]

I miss read what he was talking about with teh phantom shipment. Guess there is nothing wrong.

[MachAcid]

Originally Posted by kiteman