u need to call about 5 times and complain each time and act like ur super pissed and really mad because one rep says one thing and they say another. Once u have all the calls done call one last time as a giant complaint sayin this rep said one thing....make it sound like u have been through major hell (sorta like what infomercials do to make the product look like its savin u from all this hard work when really u just have to grab a paper towel and whipe the mess up). Trust me on this one.
Also if they dont do ne thing about it open a ticket for the higher up boss to call u. i got a lady 1 time and my dv6000 was out of warranty and i bitched sayin the reps werent understandable and i dont wanna send my laptop back again and have even more stuff broke.....pretty much make ur story rock solid and u will get a brand new machine. U gotta do it right though but its possible. they gave me a dv9000 when my 6000 crapped out. Good luck and do not take no for an answer just keep callin.
Also its not a matter of good support. every big company outsources their calls to customer support to india. it saves them money and bein a customer that cant understand whats said make u wanna hang up makin it to where u wont wanna call for support. U can easily ask for a US CS agent but u have to have the balls to because these people are paid to litterally say "NO" and could care less if your happy or not and are 100% willin to tell u to fuckoff lol. |